RETURNS, EXCHANGES, AND OUR 100% SATISFACTION GUARANTEE

 

Our business is based on the quality of the products we sell and the reputation we've earned. Pink Frosting's 100% Satisfaction Guarantee means you never have to worry when you order from us. If for any reason you're not happy with anything you buy from us simply return it within 30 days for a prompt exchange or refund (your choice). No hassles, just great customer service - the kind you would expect from the very best companies.

Shipping charges are only refundable if:

• We made an error on your order
• There is damage to your order in shipping

Our generous return policy does not apply to items returned after your event date or personalised items.

Returns policy does not apply to sale items. Items purchased at sale prices cannot be exchanged or refunded.

A restocking fee may be charged on large quantity orders at our discretion. We will communicate any charges with you.

Ship your prepaid packages to:

Pink Frosting
PO Box 188
Campbell ACT 2612
AUSTRALIA

SHIPPING

Current Order Timing

Party and Non-Personalised Orders: 1-14 days (Choose Express Post option if you require your items urgently)

Personalised and Custom Coloured Items: Up to 4 weeks.

Please note that Express Post is only available to certain locations within the Australia Post network. Pink Frosting uses Australia Post's eParcel network for standard shipping which requires a signature on delivery for your security.

For Urgent Orders: Please call us on 1300 855 633 to check on stock availability and timing.

Shipping Fees - Australia

Standard Deliveries: $9.50 to anywhere in Australia.
Express Post: $19.50 to anywhere in the Express Post network.

 

If you would like to request a courier pick up, please contact us on 1300 855 633

 

We can, on request, ship your products to your venue, hotel or overseas wedding destination. Please contact us to discuss transit costs.

 

Shipping Fees - International

New Zealand: $25.00

Asia/ Pacific: $36.50

USA/ Canada/ Middle East: $49.95

Rest of the World: $55.00

 

 

In order to offer you the greatest value, we strive to keep our shipping and processing charges as low as possible. We are always working to reduce the costs and increase the efficiencies of shipping and processing so that we can continue to charge as little as possible to offset the costs of getting your package to you undamaged, on time, and exactly as you ordered it. Costs associated with shipping and processing include the following:

1. Boxes, tissue paper, air pillows, bubble-wrap, etc.
2. Our employees who assemble the items for your order
3. Our employees who carefully package your order and process it for pick-up by Australia Post
4. The fees that we pay Australia Post to deliver your order to you
5. The delivery charges that are passed on to us by vendors who drop-ship your order to you
6. Computer and software systems that allow us to link directly to the delivery company. Linking directly speeds up the delivery of your package, allows us to ship such a high volume of packages efficiently, and allows us to provide you with important tracking information about your package.

PAYMENT

Goods will be dispatched upon receipt of order form and processing of payment. If you pay by electronic funds transfer, please include a print-out of the transfer receipt. Goods paid for by cheque, money order or direct deposit will not be dispatched until payment has cleared. Please consider this may take up to 4 working days in some cases. All transactions are in Australian Dollars.

If you have any other queries, please phone us on 1300 855 633 or email us at info@pinkfrosting.com.au

PRICING

Prices are listed in Australian Dollars and include GST(10%). We reserve the right to change prices at our discretion.

PRIVACY

Pink Frosting respects your privacy and will keep all of your personal details secure and confidential. Any information you submit is only used in order to process your order. Your personal details will not be sold, exchanged, or disclosed unless required by law. Your information will be used to process orders only. Should you wish to be removed from our mailing list, please email us at info@pinkfrosting.com.au with "Unsubscribe" in the subject line.